personal development

Module 1: Work Within the Parameters of Employment Law

• Understand basic employment rights and employer responsibilities
• Ensure that the law is used to secure your organisational outcomes 
• Avoid being the slave to employment lawyers

Module 2: Recruitment & Selection

• Attract the best candidates to your organisation and select them objectively and effectively
• Understanding of job design and selection criteria 
• Advantages and limitations of interviewing
• Sampling objective assessment methods
• Equality Act & Diversity
• Employee handbook and employee induction

Module 3: Culture

• Employee engagement
• Rewarding & recognising employees

Module 4: Employment Legislation

• Importance of HR practices for Non-HR personnel
• Overview of key employment laws and regulations
• Implications of these laws on organisations
• Case studies on real-life implications

Module 5: Recruitment and Employment Practices

• Importance of fair recruitment practices
• Understanding employment contracts
• Recognising best practices in discipline, grievance, and redundancy
• Workshop:  Reviewing and drafting an employment contract

Module 6: Effective Interviewing and Appraisal

• Principles of effective interviewing
• Conducting performance appraisals
• Role-playing: Mock interview & appraisal sessions

Module 7: Job Descriptions and Person Specifications

• The structure and purpose of job descriptions
• The structure and purpose of person specifications
• Activity: Drafting a job description and person specification

Module 8: Role in Discipline and Grievance Cases

• Understanding the steps and stages in discipline and grievance processes
• Your role and responsibilities
• Scenario discussion: Real-life discipline & grievance cases

Module 9: Managing Absence

• Reasons for employee absence and its impact
• Effective strategies to manage and reduce absence
• Role-play: Addressing frequent absenteeism with an employee

Module 10: Employee Retention Methods

• Importance of employee retention
• Proven strategies for retaining staff
• Group discussion: Sharing personal experiences and solutions

Module 11: Practical Troubleshooting

• Introduction to real-life HR challenges
• Group work: Analysing, discussing, and finding solutions to these challenges
• Debrief and sharing of group solutions

This can be run as a 1 or 2-day course

• Realise the implications of employment legislation on your organisation
• Learn codes of practice in recruitment, employment contracts, discipline, grievance and redundancy
• Interview applicants and appraise your staff effectively
• Increase your knowledge of the format of job descriptions and person specifications
• Know your role in discipline and grievance cases
• Manage absence effectively
• Engage retention methods that ensure results
• Practical trouble shooting exercises on real life situations

Recommended for line managers who need to understand the complete employee life-cycle from pre-recruitment to post-termination, as well as key employment legislation affecting the employer-employee relationship. 

It's applicable to nearly anyone who manages a team or is involved in the recruitment process, as they will need an understanding of core HR principles and that's why this HR for Non-HR managers training course becomes an essential piece of training.

Please talk to a member of our team to discuss your requirements

Module 1: Understanding good practice in workplace coaching

• Understanding the role, responsibilities and behaviours of the workplace coach
• Recognising the benefits, opportunities and use of coaching to improve performance
• Developing coaching knowledge skills and behaviours
• SMART objectives for coaching sessions and individual development
• Using recognised coaching models to increase effectiveness
• The coaching contract, managing the process and record-keeping
• Identifying and overcoming barriers to coaching
• Assessing current strengths and areas for development as a coach

Module 2: Undertaking coaching in the workplace

• Identifying resources and providing a safe and effective environment
• Agreeing on learning goals and conducting coaching assignments
• Tools and techniques to facilitate and encourage personal development
• Monitoring learning and development and using appropriate techniques to assess achievement
• Maintaining accurate coaching records and using feedback

Module 3: Reflecting on workplace coaching skills

• Conducting reflective and evidenced analysis of own coaching practice
• Appropriate communication, coaching strategies, tools and techniques when coaching
• Reflecting on strengths and weaknesses as a coach and seeking ways to further develop knowledge, skills and behaviours
• Planning future personal development and identifying how this will be monitored and reviewed – coach the coach

This course consists of 3 x 1-day modules delivered over a 3-month period, together with 6 hours of observed coaching for each delegate. This observed coaching, together with the written assignments, form the assessment criteria for each delegate.

• Know what it takes to be an effective coach
• Understand the role and responsibilities of effective coaches
• Learn a recognised coaching model, and the tools and techniques to support it
• Put your new skills into practice and carry out supervised coaching sessions
• Analyse coaching performance in order to improve own ability

This three-day course equips delegates with the core knowledge, skills, behaviours and practical methods to plan and conduct effective coaching sessions. It is aimed at those who coach as part of their role and is designed to help them support the learning and development of individuals and teams.

The observed coaching, together with the written assignments, form the assessment criteria for each delegate.

Speak to a member of the team to discuss your requirements

Module 1: Introduction to Effective Communication

• Understanding the significance of effective communication.
• Identifying personal communication strengths and weaknesses.
• Setting course objectives and expectations.

Module 2: Active Listening Skills

• The art of active listening and its impact on communication.
• Strategies for staying fully engaged in conversations.
• Practicing active listening through interactive exercises.

Module 3: Nonverbal Communication Mastery

• Recognising the power of body language, gestures, and facial expressions.
• Interpreting and conveying nonverbal cues accurately.
• Improving personal nonverbal communication for enhanced message delivery.

Module 4: Assertive Communication

• The difference between assertiveness, passivity, and aggressiveness.
• Techniques for expressing thoughts and needs assertively while respecting others.
• Role-play scenarios for practicing assertive communication.

Module 5: Clarity and Conciseness in Communication

• Crafting clear and concise messages for effective communication.
• Reducing miscommunication and misunderstandings through clarity.
• Practical exercises in message precision and brevity.

Module 6: Empathetic Communication

• The role of empathy in building stronger connections and resolving conflicts.
• Developing empathetic listening skills and response techniques.
• Real-world applications of empathetic communication.

Module 7: Adaptive Communication

• Adapting communication styles for various situations and audiences.
• Recognising cultural and contextual differences in communication.
• Flexibility and versatility in communication strategies.

Module 8: Conflict Resolution and Negotiation

• Strategies for addressing and resolving conflicts constructively.
• Techniques for negotiation and win-win solutions.
• Role-plays and case studies for conflict resolution practice.

Module 9: Persuasive Communication

• Creating compelling messages that influence and persuade.
• Strategies for framing arguments and making a convincing case.
• Practical exercises in persuasive communication.

Module 10: Confidence Building in Communication

• Boosting self-confidence and self-assurance in communication.
• Overcoming common communication anxieties and challenges.
• Public speaking and self-confidence exercises.

Module 11: Effective Feedback and Growth

• Providing constructive feedback for personal and professional development.
• Receiving feedback positively and leveraging it for growth.
• Peer feedback sessions and self-assessment activities.

Module 12: Course Wrap-up and Application

• Reflecting on the course journey and achievements.
• Setting personal action plans for continued improvement.
• Final assessments and evaluations

This can be run as a 1 or 2-day course

• Active Listening: Improve your active listening skills for better understanding and response.
• Nonverbal Mastery: Gain awareness of nonverbal cues to enhance message accuracy.
• Assertiveness: Learn to express thoughts and needs assertively while respecting others.
• Clarity and Empathy: Communicate with precision, empathy, and adaptability in various scenarios.
• Conflict Resolution: Acquire conflict resolution skills and become a more influential and confident communicator.

This course is ideal for:

• Professionals in any industry seeking to enhance their communication skills.
• Managers and team leaders looking to improve team communication and collaboration.
• Individuals who want to build stronger personal and professional relationships.
• Anyone interested in becoming a more confident and persuasive communicator in diverse situations.

Speak to a member of the team to discuss your requirements

Module 1: Introduction to Time Management & Productivity

• Understanding the importance of effective time management.
• Setting course objectives and expectations.

Module 2: Goal Setting and Achievement

• Strategies for setting clear and achievable personal and professional goals.
• Tracking progress and celebrating achievements.

Module 3: Procrastination and Time-Wasting Habits

• Identifying common procrastination behaviors.
• Techniques for overcoming procrastination and regaining focus.

Module 4: Prioritisation Techniques

• The art of prioritisation to focus on high-impact tasks.
• Methods for differentiating between urgent and important activities.

Module 5: Task Streamlining and Efficiency

• Identifying and eliminating time-wasting activities.
• Strategies for streamlining tasks and improving efficiency.

Module 6: Work-Life Balance

• Techniques for achieving a healthier balance between work and personal life.
• Setting boundaries and managing time for self-care and leisure.

Module 7: Stress Reduction and Burnout Prevention

• Understanding stress and its impact on productivity.
• Practical stress reduction techniques and coping strategies.

Module 8: Decision-Making for Time Management

• Improving decision-making skills to make the most of your time.
• Tools for assessing the value and impact of various tasks.

Module 9: Personal and Professional Growth

• Leveraging time management and productivity skills for personal and professional development.
• Crafting action plans for ongoing improvement.

Module 10: Course Recap and Action Planning

• Reflecting on the course journey and learning outcomes.
• Creating personal action plans to implement effective time management and productivity techniques

This can be delivered over a 1 or 2-day course

• Efficient Time Management: Learn to prioritise and manage your time effectively for increased productivity.
• Goal Achievement: Set and attain personal and professional goals using proven strategies.
• Procrastination Elimination: Overcome procrastination habits that hinder your productivity.
• Streamlined Tasks: Acquire skills to streamline activities, reducing time-wasting and increasing efficiency.
• Work-Life Balance: Develop strategies for balancing work and personal life to reduce stress and improve well-being

This course is designed for employees in businesses of all sizes who wish to enhance their time management and productivity skills. It offers practical strategies to maximize productivity in the workplace while achieving a better work-life balance.

Speak to a member of the team to discuss your requirements

 Module 1: Introduction to Customer Service Excellence

• Understanding the importance of exceptional customer service in business success.
• Setting course objectives and expectations.

Module 2: Effective Communication Skills

• Enhancing communication skills for clear, empathetic, and customer-centric interactions.
• Role-playing exercises and scenarios for practical application.

Module 3: Problem-Solving Techniques

• Developing effective problem-solving techniques to address customer needs and challenges.
• Case studies and real-world problem-solving scenarios.

Module 4: Empathy in Customer Interactions

• Fostering empathy to understand and respond to customer concerns with compassion.
• Interactive exercises to build empathy skills.

Module 5: Building Customer Relationships

• Learning strategies to build and maintain positive and lasting customer relationships.
• Role-playing and simulation activities for relationship-building scenarios.

Module 6: Handling Challenging Customer Situations

• Acquiring skills to handle challenging customer situations with professionalism and confidence.
• Role-playing and case studies for practical application.

Module 7: Exceeding Customer Expectations

• Understanding how to go above and beyond to exceed customer expectations.
• Best practices for creating memorable customer experiences.

Module 8: Customer-Centric Mindset

• Cultivating a mindset focused on meeting customer needs and enhancing their overall experience.
• Developing a customer-centric approach to service.

Module 9: Adaptability in Customer Service

• Developing the ability to adapt to different customer personalities and preferences.
• Strategies for tailoring service to diverse customer needs.

Module 10: Effective Time Management in Customer Service

• Utilising time management skills to efficiently address customer inquiries and concerns.
• Time-saving techniques for improving customer service efficiency.

This can be delivered over a 1 or 2-day course

• Effective Communication: Enhance clear and empathetic communication for positive customer interactions.
• Problem-Solving: Develop techniques to address customer needs and challenges effectively.
• Empathy: Foster a compassionate understanding of customer concerns and needs.
• Exceeding Expectations: Learn strategies to go above and beyond, exceeding customer expectations.
• Customer Relationship Building: Acquire skills to build and maintain positive, lasting customer relationships

This course is designed for individuals aiming to master customer service skills, providing a comprehensive understanding of techniques and strategies to deliver exceptional service and contribute to overall business success.

Speak to a member of the team to discuss your requirements

 Module 1: Introduction to Stress and Resilience

• Understanding the impact of stress on personal and professional life.
• Setting course objectives and expectations.

Module 2: Stress Awareness

• Identifying common stress sources and their effects.
• Recognising the signs and symptoms of stress in daily life.

Module 3: Stress Management Techniques

• Learning practical strategies for effectively managing and reducing stress.
• Stress reduction exercises and relaxation techniques.

Module 4: Mindfulness and Relaxation

• Developing mindfulness practices for emotional well-being.
• Relaxation techniques for stress relief and enhanced resilience.

Module 5: Resilience Building

• Acquiring skills to enhance emotional strength and adaptability.
• Strategies for building resilience in the face of adversity.

Module 6: Coping Strategies

• Discovering effective coping mechanisms to deal with stress and challenges.
• Real-world applications of coping strategies in personal and professional life.

Module 7: Work-Life Balance

• Strategies for achieving a balanced and fulfilling life, even in demanding work environments.
• Techniques for managing time and responsibilities to reduce stress.

Module 8: Positive Mindset and Mental Fitness

• Cultivating a positive outlook for improved well-being.
• Practical exercises for enhancing mental fitness and emotional resilience.

Module 9: Self-Care and Well-Being

• Learning the importance of self-care and how to establish effective self-care routines.
• Self-care practices for maintaining physical and mental health.

Module 10: Stress Reduction in the Workplace

• Applying stress management techniques to the professional setting.
• Strategies for fostering a low-stress, resilient work environment.

Module 11: Personal Growth and Happiness

• Leveraging stress management and resilience-building for personal development and happiness.
• Creating action plans for ongoing stress reduction and resilience enhancement.

This can be delivered over a 1 or 2-day course

• Stress Awareness: Recognise stress sources and symptoms in daily life.
• Stress Management: Learn practical techniques to effectively manage and reduce stress.
• Resilience Building: Acquire skills to enhance emotional strength and adaptability.
• Mindfulness and Self-Care: Develop mindfulness practices and self-care routines for relaxation and well-being.
• Positive Mindset and Personal Growth: Cultivate a positive outlook and use stress management for personal development and happiness.

This course is ideal for employees across various industries who are looking to manage stress effectively, build resilience, and enhance their overall well-being 

Please speak to a member of our team to discuss your requirements

Module 1: Introduction to Emotional Intelligence

• Understanding the importance of emotional intelligence in the workplace.
• Setting course objectives and expectations.

Module 2: Emotional Self-Awareness

• Developing a deep understanding of your own emotions.
• Recognising emotional triggers and their impact on professional interactions.

Module 3: Self-Regulation

• Acquiring strategies to manage and control emotional responses.
• Promoting a more balanced and composed demeanor in the workplace.

Module 4: Empathy

• Cultivating the ability to recognise and understand the emotions of colleagues and team members.
• Enhancing interpersonal relationships through empathetic communication.

Module 5: Effective Communication

• Learning to communicate with empathy, clarity, and impact in professional interactions.
• Practicing effective listening and conveying emotions appropriately.

Module 6: Conflict Resolution

• Developing skills to manage and resolve conflicts constructively.
• Fostering healthier workplace relationships through conflict resolution techniques.

Module 7: Leadership and Influence

• Applying emotional intelligence to enhance leadership and influence skills.
• Motivating and inspiring teams with emotional intelligence principles.

Module 8: Team Collaboration

• Fostering a collaborative and supportive work environment through emotional intelligence.
• Building strong, cohesive teams by applying empathy and understanding.

Module 9: Stress Management

• Acquiring techniques to manage and reduce workplace stress.
• Improving decision-making and well-being through effective stress management.

Module 10: Adaptability

• Enhancing adaptability to changing workplace dynamics and challenges.
• Developing problem-solving skills using emotional intelligence.

Module 11: Positive Workplace Culture

• Contributing to the creation of a positive and productive workplace culture.
• Applying emotional intelligence principles for a more harmonious work environment.

This can be run as a 1 or 2-day course

• Emotional Self-Awareness: Understand and manage your own emotions effectively.
• Empathy and Communication: Enhance communication and build better relationships.
• Conflict Resolution: Resolve workplace conflicts constructively.
• Leadership and Collaboration: Improve leadership skills and foster collaborative teams.
• Stress Management: Develop techniques to manage workplace stress and adapt to challenges.

This course is designed for individuals looking to enhance their emotional intelligence in the workplace, leading to improved interpersonal relationships, leadership abilities, and overall professional performance. It provides a comprehensive understanding of emotional intelligence principles and their practical application 

Please speak to a member of our team to discuss your requirements

Module 1: Introduction to Workplace Conflict and Negotiation

• Understanding the importance of effective conflict resolution and negotiation in the workplace.
• Setting course objectives and expectations.

Module 2: Negotiation Skills

• Developing effective negotiation techniques for achieving mutually beneficial agreements.
• Practicing negotiation scenarios and role-playing.

Module 3: Conflict Source Identification

• Recognizing the sources of conflicts and disputes in the workplace.
• Analysing case studies to identify common conflict triggers.

Module 4: Conflict Management

• Acquiring skills to manage and resolve workplace conflicts constructively.
• Techniques for addressing and de-escalating conflicts.

Module 5: Mediation and Dispute Resolution

• Learning to mediate conflicts among team members and facilitate dispute resolution.
• Role-playing mediation scenarios to gain practical experience.

Module 6: Effective Communication in Conflict Resolution

• Enhancing communication skills for productive discussions, negotiations, and conflict resolution.
• Active listening and communication exercises.

Module 7: Conflict Prevention Strategies

• Developing strategies to prevent conflicts and disputes from arising in the workplace.
• Proactive measures to foster a positive work environment.

Module 8: Empathy and Understanding

• Fostering empathy and understanding to improve relationships and collaboration.
• Role-play exercises for empathy development.

Module 9: Problem-Solving in Conflict Resolution

• Enhancing problem-solving skills to address conflicts and disputes effectively.
• Applying structured problem-solving techniques.

Module 10: Team Collaboration and Conflict Resolution

• Promoting a collaborative and harmonious work environment by resolving conflicts positively.
• Strategies for creating a culture of conflict resolution within teams.

Module 11: Conflict Resolution in Leadership

• Applying conflict resolution skills to leadership, inspiring team cooperation and productivity.
• Real-world applications of conflict resolution in leadership positions.

This can be delivered over a 1 or 2-day course

• Negotiation Skills: Develop effective techniques for win-win negotiations in the workplace.
• Conflict Source Identification: Recognize and address the sources of workplace conflicts.
• Conflict Management: Acquire skills to manage and resolve conflicts constructively.
• Effective Communication: Enhance communication for productive discussions and negotiations.
• Team Collaboration: Foster a harmonious work environment by resolving conflicts positively

This course is designed for individuals seeking to enhance their negotiation and conflict resolution skills in the workplace, contributing to a more harmonious and productive professional environment. It offers a comprehensive understanding of techniques and strategies for addressing conflicts constructively 

Please speak to a member of our team to discuss your requirements